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Privacy & Conditions of Use

Welcome to the Herbs, Etc. Website. Since we began in 1971, Herbs, Etc., has never shared, rented, or sold any customer information to any other party.

At Herbs, Etc., your privacy and security are a priority.
When you submit sensitive information, that information is encrypted and protected by the best encryption software in the industry - Rapid SSL (Secured Socket Layer). We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. While on a secure page, the ‘http’ on our browser changes to ‘https’.

Payments:
Orders paid with PayPal, money order, Visa, MasterCard, Discover, or American Express are shipped within 3 business days. Orders paid by check are shipped within 7 business days to allow clearance of the check.

Back Orders:
We do not back order, so please reorder out-of-stock products.

Domestic Shipping:
All orders are sent via United States Postal Service (U.S.P.S.) Priority Mail, including Alaska and Hawaii. Priority Mail usually takes 3 business days (including Saturdays) from the time of the shipment.

International Shipping (including Canada):
Herbs, Etc. ships orders around the world. Prices are based upon weight. Please contact us if you have additional questions.

Import Taxes, Custom Fees and Import Duties
You are responsible for assuring the product(s) you are ordering can be lawfully imported to the destination country. Your packages may be subject to import taxes, customs fees, and/or import duties. Additional charges for customs clearance may also apply and are your responsibility. To prevent unpleasant surprises, inquire about these taxes, fees, duties, and other charges before placing your order. In some instances, when customs clearance procedures are required, it may cause delays beyond our original delivery estimates.


Returns and Replacement from International Destination
Should you return a product to us, you’ll be the exporter from the original shipping destination and, therefore, you are responsible for compliance with all export laws of that country.

Return Policy:
Unconditional Guarantees
Returns: Herbs, Etc. fully guarantees all of our softgels and extracts. If you are not satisfied with your purchase, please return it within 30 days of receiving your order and we will refund your money including initial shipping fee. Please call Customer Service for a Return Authorization. Credit card orders will be refunded to the card used for your most recent purchase. Check or money order purchases will be refunded by check.
Damaged Goods/Incorrect Orders: Please save the original packaging on any damaged product and notify our Customer Service Department immediately. Please contact us for any claims for damaged goods or incorrectly filled orders. Claims must be made within 10 days after receiving your order.
Prices subject to change without notification.

CUSTOMER SERVICE
Monday- Friday 10:00AM- 3:00PM MDT. Please call or email us if you have questions on an existing order.
New orders may be faxed, emailed, or left on our answering machine.

Herbs, Etc.
1345 Cerrillos Road
Santa Fe, NM 87505 USA
Telephone: 505-820-0410
Toll Free: 1-888-694-3727
Fax: 505-984-9197
Email: mailorder@herbsetc.com
Website: www.herbsetc.com

Privacy Notice

Welcome to our Online Store, owned and operated by Herbs, Etc., Inc. This statement discloses the privacy practices for this Website, including an explanation of which personally identifiable information of yours is collected; the organization collecting the information; how the information is used; with whom the information may be shared; which choices are available to you regarding collection, use and distribution of the information; the kind of security procedures that are in place to protect the loss, misuse or alteration of information; and how you can correct any inaccuracies in the information.

Questions regarding this statement should be directed to Herbs, Etc., Inc. at feedback@herbsetc.com, or by sending a notice by U.S. Mail to Herbs, Etc., 1340 Rufina Circle, Santa Fe, NM 87507.  Attention: Marketing Director.

Information Collection and Use
A special note about children: Herbs, Etc. does not knowingly collect personally identifiable information from children under the age of thirteen and does not wish to collect any such information. Federal law requires Website operators who collect personal information from children under the age of thirteen to first get parental consent, and children should always get permission from their parents before sending any information about themselves (such as their names, e-mail addresses, and phone numbers) over the Internet, to us or to anyone else. The information made available to Herbs, Etc. falls into two categories: (1) information voluntarily supplied by visitors to the Website and (2) tracking information recorded as visitors navigate through the Website.

When you submit any personally identifying information over this Website, Herbs Etc. (i) will use the information for the purposes described at the time you submit it (for example, your name, address, telephone number, and e-mail address provided while ordering one of our products or services will be used in connection with the processing and fulfillment of your order) and (ii) may use the information to contact you to make you aware of other products and services of interest. Of course, if you want to remain completely anonymous, you are still free to take advantage of the publicly available content on our Website without registration.

To help make our site more responsive to the needs of our visitors, we invoke a standard feature of browser software, called a "cookie," to assign each visitor a unique, randomly generated number that temporarily resides on your computer. The cookie itself does not actually identify the visitor, just the particular computer session that a visitor uses to access our Website. Unless you voluntarily identify yourself, we won't know who you are, even if we generate a cookie for your particular Website session. The only personal information a cookie can contain is information you supply.

We use cookies to help us tailor our Website to your needs, to deliver a better, more personalized service, and to remember certain choices you’ve made so you don’t have to re-enter them. We may use cookies to track the pages on our Website visited by our users, for example. We can build a better Website if we know which pages our users are visiting and how often. Of course, you can set your browser not to accept cookies, but if you do, you may not be able to take advantage of the personalized features enjoyed by other visitors to our Website. In connection with the standard operation of Herbs, Etc.’s systems, certain non-personally identifiable information about visitors to this Website is recorded. This information is used primarily to tailor and enhance visitors’ experience using the Website. We may use this information in an aggregate, non-personally identifiable form to, among other things, measure the use of our Website and determine which products and services are the most popular with Website visitors.


  
Other Websites
To make our Website more valuable to our visitors, we may offer some features in conjunction with other providers. Our Website may also include links to other Websites whose privacy policies we don't control. Once you leave our Website (you can tell where you are by checking the address --known as a URL-- in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the Website you're visiting. That policy may differ from ours. If you can't find the privacy policy of any of these Websites via a link from the site's homepage, you should contact the Website directly for more information.

Security
All information gathered on our Website is stored within an Herbs, Etc.-controlled database accessible only to Herbs, Etc. and its specifically authorized contractors. However, as effective as any security measure implemented by Herbs, Etc. may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. If you don't want us to know any particular information about you, don't include it in anything that you submit or post to this Website.

Merger, Sale, Bankruptcy, or Other
Event As we continue to develop our business, we might sell or buy assets, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets. If we are acquired by or merged with any other entity, then we reserve the right to assign or transfer all information that we have collected; and, for any bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or for any application of laws or equitable principles affecting creditors’ rights, your information might be transferred or disclosed to third parties.

Changes to this Privacy Statement
We may change this privacy statement from time to time. If we change this privacy statement at some point in the future, we’ll post the changes on our Website and by continuing to use the Website after we post any changes, you accept and agree to this privacy statement, as modified. Of course, our use of information gathered while the current privacy statement is in effect will always be consistent with the current statement, even if we change that statement later.

 
Conditions of Use
By using this Website you agree to comply with and be bound by this Terms of Use Agreement ("Agreement"). Therefore, please review the Agreement carefully. If you do not agree with the Agreement do not use this Website.

Acceptance
By using this Website, you agree to the terms and conditions of this Agreement, which constitutes the entire agreement between you and Herbs, Etc. This Agreement supersedes all prior and contemporaneous agreements, representations and warranties and understandings, whether oral or written, with respect to the Website, the Website contents and any services provided on the Website. In the event of any conflict between the Agreement and any other agreement or understanding related to the use of the Website, this Agreement shall control.

Amendments
This Agreement may be amended by Herbs, Etc. from time to time and your only notice of such amendment shall be the posting of the amended Agreement on this Website. You are therefore advised to review the Agreement each time you visit the Website.

Limited Right to Use
The Website and the contents herein are the intellectual property of Herbs, Etc. and are protected by applicable copyright, trademark and proprietary rights. Viewing, printing or downloading of any content, graphic, form or document from this Website grants you only a limited nonexclusive license for your personal use and does not authorize republication, distribution, assignment, sublicense, sale, preparation of derivative works or the right to link to the Website from another location or any other use unless you have received Herbs, Etc.’s expressed written permission for such use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal, not-for profit use. You do not acquire any ownership rights to the Website or to any contents herein. All rights not expressly granted herein are reserved by Herbs, Etc.

Privacy Policy
Please review the Herbs, Etc. Privacy Policy. By using this Website you agree that Herbs, Etc.’s privacy policy is part of the Agreement and may be updated from time to time without specific notice to you.

Disclaimer
THE INFORMATION ON THIS Website IS PROVIDED "AS IS" AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE).

LIMITATION OF LIABILITY
IN NO EVENT WILL HERBS, ETC. BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING ANY LOST PROFITS, LOST DATA, OR LOST SAVINGS, WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY EVEN IF HERBS, ETC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above exclusion or limitation may not apply to you.

Governing Law

By using this Website, you agree that this Agreement shall be governed by and construed in accordance with the laws of the State of New Mexico, United States of America, without regards to its conflict of law rules. By using this Website you also agree that all litigation arising out of or in connection with this Agreement shall be brought in the state courts of Santa Fe County, State of New Mexico, United States of America or, for matters involving federal jurisdiction, in the United States District Court for the District of New Mexico.

 

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