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Privacy Policy

Privacy Policy

This Privacy Policy discloses Herbs, Etc.’s information gathering and use practices for personal information of each visitor to and user of (“you” or a “user”) its Website (the “Site”).

Herbs, Etc. receives and stores any information you enter on our Site, or provide to Herbs, Etc. in any other way, such as email communication through the site.

Cookies

When you visit the Site, Herbs, Etc. may send one or more cookies— a small text file containing a string of alphanumeric characters sent to your computer that uniquely identifies your browser. The cookie is a randomly generated number that temporarily resides on your computer.

The cookie itself does not actually identify the visitor, just the particular computer session that a visitor uses to access the Site. Unless you voluntarily identify yourself, we won’t know who you are, even if we generate a cookie for your particular Site session. The only personal information a cookie can contain is information you supply.

We use cookies to help us tailor the Site to your needs, to deliver a better, more personalized service, and to remember certain choices you have made so you do not have to re-enter them. We may use cookies to track the pages on the Site visited by our users, for example. We can build a better Site if we know which pages our users are visiting and how often. We may use this information in an aggregate, non-personally identifiable form to, among other things, measure the use of the Site and determine which products and services are the most popular with Site visitors. This information is used primarily to tailor and enhance visitor experience using the Site.

In connection with the standard operation of Herbs, Etc.’s systems, certain non-personally indefinable information about visitors to the Site is recorded. You can reset your Web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly if the ability to accept cookies is disabled.

Log File Information Collection

When you use the Site, Herbs, Etc.’s servers automatically record certain information that your Web browser sends whenever you visit any website. These server logs may include information such as your Web request, Internet Protocol (“IP”) address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Information Use

Herbs, Etc. may use your email address or other personally identifiable information to contact you regarding your interest in Herbs, Etc. available products and to communicate with you regarding any requested information as disclosed within the form or registration. You will have the ability to opt out of such contacts. Herbs, Etc. may also use your email address or other personally identifiable information for non-marketing or administrative purposes (such as notifying you of Site changes or for customer service purposes). Herbs, Etc. will treat such personally identifiable information as confidential while it is in Herbs, Etc.’s possession. However, standard email and online forms are not secure. It is possible that your information can be viewed or retrieved by others when transmitted via the Internet without Herbs, Etc.’s knowledge or authorization.

Herbs, Etc. uses both your personally identifiable information and certain non-personally-identifiable information (such as the log file data) to improve the quality and design of the Site and for other system administrative purposes. Herbs, Etc. does not link log file information or IP addresses to personally identifiable information.

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit, when you browse our store. For example, this might include a time stamp, the last page or product you visited and the indication that you logged in. Cookies are used to collect this essential information.

We capture this information to:

  • Remember who you are after you log in so that you do not need to authenticate at each click;
  • Monitor if the Site is running with the high performance we are dedicated to providing;
  • Let you browse between products without having to start back from the home page at each click;
  • Remember if you put something in your shopping cart before you decide to checkout; and
  • Control that your data is processed securely


Order Information You Expressly Provide to Herbs, Etc.

If you buy something from our store, we need more specific information about you.  To process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “check out page” before letting you finalize your purchase with the payment.

Herbs, Etc. Accounts

You can sign up for an account if you would like. We will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again – you just have to log in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, will we open your account. We also give you the possibility to easily withdraw your consent and delete your account.

Partial Purchases Made Through herbsetc.com

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you an opportunity to opt out.

Writing a Product Review

When you complete a purchase, we will email you to ask you to review the product you bought.

Information Disclosures

Herbs, Etc. may provide personally identifiable information and non-personally-identifiable information to our contractors for the purpose of providing and maintaining our services or fulfilling your request or registration. Herbs, Etc. requires that our contractors agree to use such information solely for this purpose and uses reasonable efforts to limit their use of such information and to use other appropriate confidentiality and security measures.

Herbs, Etc. may release personally identifiable information and/or non-personally-identifiable information:

  • If required to do so by law,
  • In the good faith belief that release or disclosure of such information action is necessary to comply with state, federal, and international laws or respond to a court order, subpoena, or search warrant,
  • To enforce this Privacy Policy or other legal or proprietary rights of Herbs, Etc. or
  • In the good faith belief that release or disclosure is necessary to protect the safety, rights, or property of Herbs, Etc., its employees, or others.


Security

When you submit sensitive information that information is encrypted and protected by encryption software– Rapid SSL (Secured Socket Layer). We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure once we receive it. While on a secure page, the ‘http’ on our browser changes to ‘https’.

All information gathered on the Site is stored within an Herbs, Etc. -controlled database accessible only to Herbs, Etc. and its specifically authorized contractors. However, as effective as any security measure implemented by Herbs, Etc. may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. If you do not want us to know any particular information about you, do not include it in anything that you submit or post to the Site.

Links to Other Sites

The Herbs, Etc. Content may contain links to other websites. The Site may also include links to other websites whose privacy and other policies we don’t control.

You can tell where you are by checking the address, known as a URL, in the location bar on your browser.

Once you leave the Site, use of any information you provide is governed by the privacy and other policies of the operator of the website you are visiting. That policy may differ from ours. If you can’t find the privacy policy or the terms and conditions of use for any of these websites through a link from the website’s homepage, you should contact the website directly for more information.

Herbs, Etc. is not responsible for the content, accuracy or opinions expressed in other websites and such websites are not investigated, monitored or checked for accuracy or completeness by us.

Inclusion of any link on the Herbs, Etc. Content does not imply approval or endorsement of the linked Herbs, Etc. Site by us. If you decide to leave the Site and access any third-party website, you do so at your own risk.

Herbs, Etc. is not responsible for the privacy policies of any websites that are linked to the Site. You should consult the respective privacy policies associated with these websites for more information regarding their practices. Herbs, Etc.’s privacy policy does not apply to, and Herbs, Etc. cannot control the activities of, such other websites.

International Users

If you are a User accessing the Site from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the Site, which is governed by U.S. law and this Privacy Policy, you are transferring your personal information to the United States and you consent to that transfer.

Herbs, Etc. makes no representations that the Herbs, Etc. Content is appropriate or legally available for use in locations outside the United States. If you are accessing the Herbs, Etc. Content from outside the United States, you are solely responsible for complying with all local laws.

Changes to Herbs, Etc.’s Privacy Policy

Herbs, Etc.  may change our privacy policy from time to time. If we change this privacy policy at some point in the future, we will post the changes to the Site. Your continued use of the Site constitutes your agreement to this Privacy Policy and any future revisions. Our use of information gathered while the current privacy policy is in effect will always be consistent with the current policy, even if we change that policy later.

Updating, Changing or Deleting Your Information

If you want to update your personal information or delete your personal information from Herbs, Etc.’s systems, please send an email to mailorder@herbsetc.com. There may be some lag time between the time you notify us of any changes to your information or your request to delete such information and the time Herbs, Etc.’s systems are updated. Further, Herbs, Etc. may maintain a copy of such information in our archives and records.

Protecting your privacy is important to us. Since Herbs, Etc. began back in 1971, we have never shared, rented or sold any customer information to any other party.

Contact Information

Please contact Herbs, Etc. at mailorder@herbsetc.com with any questions or comments about this Privacy Policy.



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