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Shipping FAQs

Shipping FAQ

Herbs, Etc.’s mail order department is open Monday through Friday 10:00AM TO 3:00PM MST (Mountain Standard Time).

Ordering:   1-888-694-3727 For the Continental United States, Alaska, and Hawaii
  1-505-820-0410 For Canada or other international locations
Fax:   1-505-984-9197  
     
Email:    mailorder@herbsetc.com  

You may also mail your order to:
Herbs, Etc.
1345 Cerrillos Road          
Santa Fe, New Mexico 87505

Shipping:

All orders are sent U.S.P.S Priority Mail.

UNITED STATES SHIPPING & HANDLING FEES:
Product Total:
$ 0 - $34.99 = $6.50
$35.00 and over = Free

INTERNATIONAL SHIPPING AND HANDLING CHARGES (Including Canada)

Import Taxes, Custom Fees and Import Duties
You are responsible for assuring the product(s) you are ordering can be lawfully imported to the destination country. Your packages may be subject to import taxes, customs fees, and/or import duties. Additional charges for customs clearance may also apply and are your responsibility.
To prevent unpleasant surprises, inquire about these taxes, fees, duties, and other charges before placing your order. In some instances, when customs clearance procedures are required, it may cause delays beyond our original delivery estimates.

Shipping charges for international shipping is based upon weight; below is a list of approximate charges. Shipping costs will be calculated at the time the package is sealed.

Up to 1 lb. = $20.00
Over 1 lb. and up to 2 lbs. = $23.00
Over 2 lbs. and up to 3 lbs. = $28.00
Over 3 lbs. and up to 4 lbs. = $33.00
Over 4 lbs. - We will contact you by email for international shipping costs and custom regulations.

Please note that International orders take additional time.

Shipping prices are subject to change without notice.

TERMS:

Payments
Orders paid with PayPal®, a money order, Visa®, Mastercard®, Discover®or American Express® are shipped within 3 business days. Orders paid by check are shipped within 7 business days after receipt of check.

Damaged Goods/Incorrect Orders
Any claim for damaged goods or incorrectly filled orders must be made within 10 days after receiving your order. Herbs, Etc. charges a 20% restocking fee for returned merchandise that was correctly filled.

Prices subject to change without notification.

 2/27/17

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